Privacy Policy

1. Who We Are

This Privacy Policy applies to Delay Deny Depose ("we," "us," or "our"), operated at delaydenydeposebook.com. We publish and distribute the book Delay, Deny, Depose: The Killing of Care in America by Ryan Merrill. Questions about this policy can be directed to [email protected].

2. Information We Collect

When you place an order, we collect the following information:

• —Contact information: First name, last name, email address, and phone number (optional).
• —Shipping address: Street address, city, state, and ZIP code, used solely to ship your physical book.
• —Payment information: Credit or debit card details. We do not store your card number. All payment processing is handled securely by Stripe, Inc. We receive only a transaction confirmation.
• —Device and usage data: IP address, browser type, and pages visited, collected automatically via standard server logs.

3. How We Use Your Information

We use the information we collect exclusively to:

• —Process and fulfill your order, including shipping your book to the address you provided.
• —Send you an order confirmation and shipping notification by email.
• —Deliver any digital products included in your order (such as the Patient's Defense Kit).
• —Respond to customer service inquiries.
• —Comply with legal obligations.

We do not use your information for ongoing marketing emails, third-party advertising targeting, or any purpose beyond fulfilling your order unless you separately opt in.

4. Third-Party Service Providers

We share your information only with the vendors necessary to operate our service:

• —Stripe, Inc. — Payment processing. Stripe receives your card details directly and is PCI-DSS compliant. We never see or store your full card number. Stripe's privacy policy is available at stripe.com/privacy.
• —Resend — Transactional email delivery. Resend receives your email address and name to deliver your order confirmation. Their privacy policy is available at resend.com/legal/privacy-policy.
• —Cloudflare, Inc. — Hosting and content delivery. Cloudflare may process request data as part of serving this website.
• —Fulfillment partner — Your name and shipping address are shared with our book fulfillment and shipping provider solely to deliver your order.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Retention

We retain order records, including your name, email, and shipping address, for up to three (3) years for accounting, tax, and customer service purposes. You may request deletion of your personal data at any time by contacting us at [email protected], subject to any legal retention requirements.

6. Cookies and Tracking

This website uses standard server logs and, where analytics tools are enabled, cookies to understand traffic and improve the site. We do not use tracking cookies to build advertising profiles. If you have enabled a browser cookie opt-out, we will honor it. We do not sell data collected through cookies to third parties.

7. Security

All data transmitted through this website is encrypted using TLS/SSL (HTTPS). Payment data is processed by Stripe over their own secure infrastructure and never passes through our servers in unencrypted form. While we implement industry-standard security practices, no method of internet transmission is 100% secure.

8. Your Rights

You have the right to:

• —Request a copy of the personal data we hold about you.
• —Request correction of inaccurate data.
• —Request deletion of your personal data, subject to legal retention requirements.
• —Opt out of any future marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, contact us at: